How to Improve Business Processes (ft. August Media) | Creatives Grab Coffee 30
Today we are joined by Sasha Ulyanov from August Media. August media is a boutique digital agency that covers everything from content production, management and design.
Watch or Listen to the Episode
- 00:00 – Intros
- 10:26 – Ongoing improvements in your processes
- 14:36 – Metrics are Key
- 24:07 – Developing client relationships by providing multiple services
- 29:42 – Identifying your customers
- 31:45 – Different clients have different needs
- 37:11 – Identifying bottlenecks
- 41:41 – Communicate and set expectations with clients
- 50:10 – Providing a good experience
- 53:44 – Project management using Slack and Frame.io
- 57:54 – Outro
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